We’re looking for two full-time Customer Service Officers to join a close-knit and collaborative team based out of Pendle Hill, NSW.
 
This is an opportunity to join one of the world's leading manufacturers of medical aids, who is on an exciting journey of rapid growth and innovation. They are known for quality medical products, improving clinical effectiveness and product use.
 
In this role, you will create a lasting positive impression with customers and turning any and all interactions into satisfying experiences.
 
 
Key Responsibilities:

• Handling inbound phone and email enquiries. 
• Providing quotes and product information on custom-made medical devices.
• Processing purchase and sales orders.
• Following up missing information via outbound calls. Supporting patients directly, including payment coordination over the phone.
• Translating clinical forms and patient measurements into product codes and orders. 
• Maintain customer records using company CRM (Salesforce).
• Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible.

 
About you:
 

• A customer-first attitude
• Strong attention to detail
• Excellent verbal and written communication skills
• Ability to work collaboratively and multitask
• A natural problem solver with empathy and care
• 2–5 years’ experience in a customer service or support role, (ideally within healthcare, medical, but not required) 
• A passion to make an impact in patient's lives. 

 
To express your interest or to have a further confidential discussion, please contact Lisanne Jonkman (ljonkman@leadgrp.com.au) or Jaslyn Bucalan (jbucalan@leadgrp.com.au) or submit your application online.